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Operations Supervisor

Job Description
Responsible for all functions and financial metrics for the branch.
 Provides input into the Annual Operating Plan.
 Manages the branch to the Annual Operating Plan.
 Monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
 Provides input into annual marketing and sales plan.
 Develops and maintains business relationships with customers, and develops new business partners and alliances for the branch.
 Develops an understanding of Cummins’ business in the region, globally and across all business units.
 Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs.
 Develops a culture of customer service in the branch, recruits, develops, motivates and retains high quality customer service employees.
 Manages customer service through Branch operations.
 Implements and enforces use of defined service processes.
 Manages warranty submission and rejection for the branch.
 Develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement.
 Monitors Repair Event Cycle Time and manages process improvements within the branch.
 Manages compliance with health, safety and environmental standards and compliance; actively participates in health, safety and environment audits.
 Ensures that employees understand Cummins’ culture of corporate responsibility.
 Manages facilities maintenance, manages leases and recommends changes to facilities as appropriate.
 Manages, develops and motivates employees.
 Completes, agrees to and monitors work plans and Individual Development
 Plans for direct reports.
 Meet all AOP KPI’s as determined by the DBU Balance scorecard as well as meeting all items as nominated on the annual Work plan.
 Oversee branch cash flow initiatives with regard to WIP, Debtors and Parts Stocking levels.
 To ensure that the Branch facility is properly maintained and managed, and to recommend changes to facility as appropriate
 Track monthly parts sales and monitor first pass fill delivery performance to customers and service team. Monitor turn rates advised by Supply Chain team
 To identify, develop and implement opportunities and business plans to grow the business each year through increased sales.
 Manage all branch operations as well as employees working at the facility.
 Focus in growing and capture the potential business in the Gizan.
مصادر خارجيهلم يحدد
Administrative & Clerical JobsAl qasim , Saudi Arabia
2017-10-082017-11-08
331

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