Service Manager

Objective: Formulate policies and procedures to achieve maximum sales of parts and labour
Assess service department financial performance
Plan, initiate and promote service department marketing events, with reference to Volkswagen marketing initiatives
Instigate advertising and promotional activities, with reference to Volkswagen marketing initiatives
Carry out regular reviews of all pricing policies, labour rates, fleet discounts and parts pricing
Work closely with the sales department to ensure all buyers are introduced to the service department
Objective: Maintain agreed profit margin and return on investment by efficiently controlling stocks, assets and all financial transactions
Examine management accounts and composite figures monthly, to allow necessary improvements and corrective action to be taken
Monitor financial expenditure and ensure adherence to budget
Ensure all outstanding debts are collected promptly
Monitor warranty claim submissions and credit account applications and take appropriate action
Ensure all stocks and services purchased for resale are monitored and sold at a profit
Objective: Achieve and strive and exceed all targets and sales objectives through an efficient workshop operation
Enhance facilities, improve technical skills and achieve high standards of workmanship
Communicate job expectations and provide regular feedback of team’s performance
Establish training requirements and costs to provide satisfactory levels of skill and job satisfaction
Administer performance reviews with all reporting personnel
Establish and review incentive schemes used in the service department
Objective: Ensure the highest level of customer satisfaction
Ensure customers are received courteously and efficiently
Work to constantly improve the quality of customer service
Handle dissatisfied customers calmly and resolve complaints sensitively
Ensure essential Volkswagen courses are attended and the correct records maintained
Objective: Help Retailer to achieve industry-leading standards of process efficiency
Ensure adequate staffing to achieve departmental objectives
Ensure correct maintenance of tools, equipment, and other materials in the service department
Ensure correct understanding and departmental usage of computerised systems
Monitor workshop productivity and the effective use of labour
Monitor first time fix rates and take any necessary actions to improve them
Objective: Ensure departmental compliance with company policies and industry guidelines
Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
Operate within the law at all times
Ensure all health and safety legislation and internal procedures are followed
Operate at all times within company policy and follow Volkswagen operating standards
Maintain contact with Volkswagen, suppliers, and statutory representatives
المهارات
Personal Qualifications
Leadership
Empathy and tolerance
Ethical behaviour
Responsibility
Open-mindedness
Self-confidence
Customer-orientation
Ambition
Professional appearance
Technical skills
Education
Minimum GCSEs in Maths and English
NVQ, Level 3, Vehicle Maintenance or equivalent technical/engineering qualification
Experience
Experience of controlling clerical work, administration, systems and financial matters
Proven track record in managing people and systems
Experience of working in a technical environment
Knowledge of vehicle legislation, consumer legislation and trade practices
Current driving license
Computer skills, including experience of operating word processing and database packages, email and internet
: مصادر خارجيه
: 5500
: ادارية و اشرافية و سكرتاريه
: جدة , السعودية
: دوام كامل
: 8 ساعات
: 2018-02-20
: 2018-03-20
: الكل
: لا يشترط
: لا يشترط
: 579

الابلاغ عن هذا الاعلان الوظيفي

ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط ,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.

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