Contact Center Engineer

Company has the latest Avaya technologies including:
AVAYA COMMUNICATIONS SOLUTION
IP OFFICE SMB MODEL
IP OFFICE R9+ AVAYA IP ENDPOINT 1 PLDS LIC:CU
IP OFFICE R9+ IP500 E1 ADD 22 CHANNEL PLDS LIC:CU
IP OFFICE R9.1 ESSENTIAL EDITION PLDS LIC:DS
IP OFFICE R9.1 PREFERRED VOICEMAIL PRO PLDS LIC:DS
IP OFFICE R9.1 ACCS ENABLEMENT PLDS LIC:DS
IP OFFICE R9+ CTI PLDS /E LIC:DS
IP OFFICE R9+ CONTACT RECORDER PLDS /E LIC:DS
IP OFFICE R9+ AVAYA IP ENDPOINT 1 PLDS /E LIC:CU
IP OFFICE R9+ VOICEMAIL PRO 1 PLDS /E LIC:CU
AVAYA CONTACT CENTER SELECT R7 BASE SOFTWARE BUNDLE LIC:CU
AVAYA CONTACT CENTER SELECT R7 VOICE AGENT /E LIC:CU
AVAYA CONTACT CENTER SELECT R7 MULTIMEDIA /E LIC:CU
AVAYA CONTACT CENTER SELECT R7 SUPERVISOR /E LIC:CU
AVAYA CONTACT CENTER SELECT R7 SUPERVISOR LIC:CU
IP OFFICE ISDN CABLE RJ45/RJ45 3M RED
IP OFFICE POWER LEAD (EARTHED) UK
IP PHONE 96XX REPLACEMENT LINE CORD
IP OFFICE IP500 TRUNK CARD PRIMARY RATE UNIVERSAL SINGLE
IP OFFICE IP500 RACK MOUNTING KIT
IP OFFICE IP500 EXTENSION CARD PHONE 2
IP OFFICE 500 VERSION 2 CONTROL UNIT
IP OFFICE IP500 V2 SYSTEM SD CARD A-LAW
IP OFFICE IP500 V2 COMBO CARD ATM V2
1608-I IP DESKPHONE GLOBAL ICON ONLY
IP OFFICE/IP OFFICE SELECT R9.1 USER/ADMIN DVD
1608-I IP DESKPHONE ICON 4 PACK
AVAYA CONTACT CENTRE SELECT SOFTWARE 7.0 DVD
MAINTENANCE COMPREHENSIVE SUPPORT MODEL
SECURE ACCESS LINK POLICY SERVER DOWNLOADABLE R1.5 LIC:DS
IP PHONE 1600SERIES 32-BUTTON MODULE BLACKAWFOS Recording Encryption Tools
Company is implementing latest technologies including:
- Advanced Call Control and Routing
-Domestic and Global SIP Connectivity
IVR
- Domestic and Remote Agents- Advanced Call Center Reporting and Analytics
Control Manager
- Multi-Channel Customer Experience
- Real-time Visualization and Historical Reporting- Mobile Application Communications
المهارات
Qualifications:
As a Lead Contact Center Engineer, you should have 4+ year’s progressive data communications experience, and a Bachelor’s Degree in a related technical field or similar discipline. In addition, you should have expertise and experience in technical and professional areas.
- Bachelor’s degree in engineering, computer science, management information systems, telecommunications or related field preferred. - - - - Equivalent work experience may be substituted.
- Understanding of the call center environment, operations, strategy and business practices
- Experience in design, configuration, testing and implementation of contact center technologies and integrations including digital channels, CRM, Workforce Management, etc.
- 2-3 years of advanced technical knowledge of
- Avaya Contact Center systems
- Contact Center Elite
VDN’s
Vectoring
Skills
Call Flows
CMS 17.x
CMS Supervisor
Digital Call recording systems
Agent Desktop and Client Application
One-X Agent
TDM and IP telecommunications
- Demonstrate ability to perform complex problem isolation of Call Center Routing Infrastructure such as PRI/T1’s, SIP Trunks, etc.
- Proven knowledge and practical application of voice network security, vulnerability management, security monitoring and detection of in appropriate voice network usage.- Understanding of unified communications in the Call Center realm.
Professional skills:
- Excellent written and verbal communications skills; able to communicate effectively with associates at all levels.
- Ability to effectively summarize and clearly communicate infrastructure hardware/software problems involving multiple support team(s).
- Ability to manage concurrent projects to plan.
- Organized, able to lead, follow through and complete projects with minimal supervision.
- Self-motivated and adaptable to change; able to work productively in a team setting.
- Must be able to prioritize and manage time effectively as well as function with no supervision, under tight deadlines, and demonstrate initiative in problem solving
- Demonstrate ability to execute and perform timely follow-up to ensure customer satisfaction
- Demonstrate competency in the use of project management tools and methodologies.Ability to instill quality in every aspect of the job function.
Avaya Contact Center systems Experience in design, configuration, testing and implementation of contact center technologies and integrations including digital channels, CRM, Workforce Management, etc. VDN’s Vectoring
: مصادر خارجيه
: 5200
: هندسة وانشاء وتعمير
: دبى , الامارات العربية المتحدة
: دوام كامل
: 8 ساعات
: 2018-02-12
: 2018-03-12
: الكل
: لا يشترط
: لا يشترط
: 804

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