• Supervising Reservation Agent throughout the shift.
• Checking all the correspondence for Travel Agent and Corporate bookings for the next day arrival – Rates, stay dates, offer validity which has been applied, guest information as per correspondence
• Updating room allocations for Tour Operator in Opera and informing Reservation Manager incase of top up allocation requirement and any further action needed for special events period.
• Checking the availability on a daily basis and update the Availability Calendar as an when required and accordingly send the stop sale email to Sales for their further action of advising the Tour Operator
• Briefing the reservation system for the orientation / induction staff
• Assigning and monitoring all email enquiries are replied on time (within 24 hrs.)
• Keep an eye for TA bookings and advise agent to action on priority and correspondence should be sent to FO immediately.
• Be familiar with all the Tour Operators, Travel Agent, Corporate Companies etc. This include their contracted rate, special offer/agreement, and their terms and condition
• Be familiar with all the TA / Corporate bookings system including how to recognize booking through their System, reference number, code, room rate, package etc.
• Sending staff individual Breakfast incentive details to Reservation Manager on monthly basis
• To ensure operations run smoothly on daily basis
• Handling complaint which Agents are unable to handle
• Discussing and planning with Reservation Manager on how to build up the occupancy level on day to day basis for Direct Bookings and call conversion.
• Ensuring all TA contracts handed over by TA are in place for ready reference.
• Ensuring all agent are logged-in and are available to take calls and Live Chats as suggested by Reservation Manager
Experience: 1 - 6 years
ملحوظة هامة:
وظايف نت ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى أغلب الشركات بالشرق الاوسط
,فنرجو توخى الحذر خاصة عند دفع اى مبالغ او فيزا او اى عمولات. والموقع غير مسؤول عن اى تعاملات تحدث من خلال الوظائف المعلنة.
